Investing in internal transport equipment isn't just about the machine itself, but also about operational reliability . Downtime costs money. Therefore, the fast and accurate availability of spare parts is just as important as the quality of the forklift itself.
During my recent visit to HELI Europe in Friedberg (Hesse) this was once again confirmed with crystal clarity.
An impressive European parts hub
At HELI's European headquarters, there's a massive, perfectly organized inventory of original spare parts . Rows and rows of parts, carefully labeled, digitally registered, and immediately available for shipment within Europe.
This is not a symbolic stock, but an operational hub that is responsible for:
- fast deliveries of essential parts
- support from dealers and service partners
minimal downtime for end customers
For our customers at Immer-Goed nv , this means in concrete terms:
👉 In most cases, parts are available in record time .
Original HELI Parts – no compromises
All parts supplied through this channel are 100% Original HELI Parts . This is crucial:
- perfect compatibility with the machine
- maintenance of performance and lifespan
- warranty retention according to HELI guidelines
Cheap alternatives may seem attractive, but in the long run, they often cause more problems than they solve. HELI is firmly committed to reliability and traceability , and we fully embrace that philosophy.
Smart, digital and transparent
What makes this system extra powerful is the digital support. Each component can:
- can be found via the HELI online web application
- be linked to the machine's serial number
- correctly identified, even in complex configurations
This way, we avoid guesswork and wasted time. The right component, right the first time.
Warranty: clear, correct and professional
HELI also maintains a clear and professional procedure for warranty claims. While this may be technical in the background, it's primarily reassuring for the customer:
- clear identification of machine and part
- objective assessment
- correct handling according to established processes
This is not arbitrary, but a structured approach that ensures that problems are resolved quickly and correctly .
What this means for our customers
For customers of Immer-Goed nv this translates into something very simple:
✔ fast service
✔ minimal downtime
✔ long-term security
✔ support from a European organisation with scale
Whether it concerns maintenance, repairs or unexpected interventions — you are not alone.
A strong machine deserves a strong backup.
And that is exactly what HELI, together with Immer-Goed, achieves every single day.