Frequently Asked Questions (FAQs)

The delivery time depends on the type of device and our stock.
For standard models from stock, delivery can take place very quickly.
For special configurations, we will agree the delivery date with you based on availability.

Yes. Every forklift is delivered fully assembled, tested, and ready to drive.
You can use the device immediately after delivery.

In many cases the delivery date can be adjusted.
Contact us as soon as possible and we will work together to find the most suitable solution.

Many offers include transport, but this is always clearly stated on the quote.
If transport is not included, we can arrange this for you at a pre-agreed rate.

Yes, collection is possible by appointment.
We ensure that the device is loaded safely and correctly into your vehicle.

Cancellation is possible as long as the device has not yet been delivered or special ordered.
Specific cancellation policies apply to custom work or special orders.

You can easily track your order by email or telephone.
We will keep you informed of the planning and the exact delivery date.

Contact us immediately.
Together we will examine exactly what is not satisfactory and look for a suitable solution, within the terms of your purchase or contract.

Telescopic forks can extend hydraulically, allowing you to pick up deeper pallets or double pallets.
They save time and increase flexibility in loading zones and racks.

Yes, in lighter applications or smaller aisles a stacker may be sufficient.
For intensive work, larger loads or higher racks, a forklift or reach truck is more efficient and safer.

Please contact us immediately and take a photo of the damage.
We ensure a quick solution and follow-up in accordance with the warranty conditions.

Choosing the right forklift depends on your application: the weight of the load, the lifting height, your aisle widths, the number of hours of use per day and whether you work indoors or outdoors.
We will examine your warehouse together and advise you on a device that perfectly matches your logistics flow.

A forklift lifts and moves loads with the mast outside the vehicle profile, making it suitable for both indoor and outdoor use.
A reach truck extends its mast forward (“reach”) and is ideal for narrow aisles and higher warehouses.

A 3-wheel forklift has a smaller turning radius and is ideal for narrow aisles and tight spaces.
A 4-wheel forklift offers more stability and is better suited for heavier loads or outdoor use.

Yes, many electric forklifts can operate outdoors without any problems, provided the surface is flat and the weather conditions are not extreme.
For intensive outdoor use, we recommend models with larger wheels and splash protection.

Lithium forklifts are maintenance-free, charge very quickly and allow for interim charging (“opportunity charging”).
They are ideal for intensive use, shift work or situations where downtime is expensive.
In addition, they have a longer life than lead-acid batteries.

Our forklifts range from lightweight units (1,000–1,500 kg) to powerful models of 10,000 kg and more.
The correct lifting capacity depends on your load, your lifting height and the center of gravity of the pallet.
We help you calculate the correct capacity.

• Monomast: low lifting height, especially for tail lifts and simple internal transport applications.
• Duplex (2-piece): medium lifting height.
• Triplex (3-piece): highest lifting heights, often with full free lift.
  The choice of mast depends on your rack height and passages.

In free lift, the fork carriage rises first without the mast sections extending.
This is essential if you work in trucks, containers or low passages.

A fork positioner allows you to hydraulically adjust the fork width from the cab.
This increases speed, ergonomics and safety, especially with changing pallet types.
We offer fork positioners from Wontonne, Cascade, Kaup and Bolzoni

Important factors are:

• lifting capacity
• lifting height
• load center
• wheelbase
• mast type
• quality of the substrate

We always recommend the device that best suits your loads and lifting height.

Yes, electric pallet trucks are ideal for order picking, transport and short journeys.
For longer distances or slopes, higher powered or platform models are recommended.

We technically inspect each device, test the battery and hydraulics, and provide a transparent picture of its condition.
A used forklift is reliable when it has been properly maintained and its use is consistent with its remaining lifespan.

HELI is one of the largest forklift truck manufacturers worldwide and is known for its excellent price-quality ratio.
The devices are robust, user-friendly and technically reliable, with modern lithium technology and strong safety features.
For companies looking for a professional device without the high costs of premium brands, HELI is a particularly interesting choice.

HELI's lithium models charge very quickly, are completely maintenance-free and allow for opportunity charging.
They are perfect for intensive use, multiple shifts and warehouses where continuity is important.
The battery technology is stable, safe and designed for a long life.

• G2 Series: Reliable, powerful forklifts for standard and intensive use, with modern lithium-ion options.
• G3 series: the latest generation with extra comfort, improved ergonomics, advanced safety systems and even more efficient energy management.
  The G3 series is ideal for customers who want top comfort and maximum performance.

Yes. HELI forklifts are designed for professional, daily use.
Thanks to powerful hydraulics, reliable electronics and maintenance-free lithium batteries, they perform excellently in demanding warehouse and logistics environments.

The warranty depends on the model and configuration.
Lithium forklifts generally come with a warranty of years and/or operating hours, including a minimum remaining battery capacity.
The exact conditions are always clearly stated in the quotation.

Yes, many HELI lithium models come equipped with an integrated charger.
This makes charging easier: you do not need to install a separate charger and can charge via a standard socket (model dependent).
This is ideal for companies with limited space or without technical loading space.

Yes. HELI parts are available quickly through European distribution centers.
We have daily access to parts for maintenance, repairs and consumables, so your forklift is quickly operational again.

Yes, we supply HELI forklifts fully equipped with attachments such as fork positioners, telescopic forks, and clamps, providing you with a complete, powerful, and flexible solution for your logistics processes.

Yes, you can request a demonstration.
We will work with you to determine which configuration best suits your application and demonstrate how the device operates.
A demo will help you make the right choice based on comfort, performance and lifting capacity.

We have stock for many models, which means delivery can be fast.
For specific masts, configurations, or options, we will transparently agree delivery times with you.
In any case, we ensure quick and clear planning.

Yes. We have years of experience with TOYOTA and BT internal transport equipment.
We carry out maintenance, repairs, and diagnostic testing in accordance with the manufacturer's instructions, including battery service and safety inspections.

Yes, TOYOTA forklifts are known for their durability and long lifespan.
We offer used TOYOTA vehicles with transparent reporting on operating hours, battery status, and technical condition, so you can be sure of a reliable purchase.

Some common error codes for BT/TOYOTA internal transport equipment include:
• C28/2.001/ESO– Emergency stop pressed / safety circuit interrupted
• C21 – driving not possible due to starting position in neutral
• C30 – maximum lifting capacity exceeded
• C41 / C42 – battery voltage too low

Many BT and TOYOTA devices have a default start code, but this may have been changed by the previous user or technician.
Provide us with the serial number of your device and we will check the correct code or reset procedure based on your model.

No, on most BT and TOYOTA devices the start code cannot be changed via the standard display.
The adjustment is done with a CAN key , a technical diagnostic tool used only by service technicians.

We can change the code for you during maintenance, intervention or by telephone preparation if you provide the serial number.

Yes, we supply parts for TOYOTA and BT, from consumables to technical components.
Wheels, rollers, bearings, brake parts, sensors and hydraulic components are also quickly available through our network.
This keeps the downtime of your device to a minimum.

TOYOTA vehicles have a strong reputation, but some parts are more expensive than other brands.
However, proper maintenance and timely service keep your total costs predictable.
We are happy to advise you which solution is the most cost-effective for your situation.

Yes, BT stackers are designed for professional use and perform well in intensive environments.
We help you choose the right mast, battery and configuration for your warehouse.

Renting is a form of operational rental where you pay fixed, periodic costs without putting the device on the balance sheet.
Leasing is more of a form of financing where you can often take over the device after the lease expires.

Renting offers more flexibility and tax deductibility, while leasing is ideal if you ultimately want to purchase the forklift.

Yes.
With renting, the periodic rental costs are 100% tax deductible , because it is not an investment on the balance sheet but an operational cost.
This makes renting a very advantageous formula for many SMEs.

Yes.
Our leasing partners offer financing for forklifts, stackers, pallet trucks and other internal transport equipment.
Leasing is possible for both new and selected second-hand equipment.

With most contracts you have several options:

• purchase the device at a predetermined residual value
• return the device
• extend the contract
• switch to a new device

You choose what is most interesting for your company.

Yes.
With leasing, there is usually a residual value that you can pay to become the owner of the device.
In many cases, renting also includes a purchase option, but renting remains essentially an operational rental formula.

Yes.
You can finance one aircraft or an entire fleet.
Leasing is scalable and offers flexibility for growing companies.

Yes, very much.
Leasing ensures that your cash flow is maintained, while you still have professional equipment available.
Because you work with fixed costs, you get predictability and a better balance sheet structure.

Very quickly.
For standard files, we can work with our leasing partners to prepare a complete proposal within a few working days.
After approval, delivery can often be scheduled immediately.

Yes.
We rent forklifts from one day, with no minimum period.
Ideal for temporary assignments, unexpected busy periods or when your own equipment fails.

We rent electric forklifts, stackers, pallet trucks and reach trucks with various lifting capacities and mast heights.
Availability is quickly tailored to your needs.

Transportation may be included depending on your request and location.
We arrange transport quickly and transparently, so that your device is in the right place at the right time.

In many cases, yes.
For urgent requests, we immediately check our planning and inventory.
Fast delivery is one of our strengths.

In the event of damage during rental, we will examine the cause together objectively.
Minor damage is handled through the rental agreement; for more extensive damage, we provide a transparent assessment of the repair costs.
We always look for a fair solution.

Yes, fixed periods apply for long-term rentals (for example 6, 12 or 24 months), depending on the device chosen.
We will discuss together which term best suits your logistics needs.

Yes.
We can prepare your device for inspection and, if desired, coordinate the inspection itself through recognized inspection bodies.
This way you can be sure that your forklift meets all legal requirements.

We respond as quickly as possible and schedule urgent matters as a priority.
In case of critical malfunctions, we do our utmost to provide an intervention on the same day.

Yes.
We maintain and repair forklifts, stackers, reach trucks and pallet trucks from various brands, including TOYOTA and BT.
Our experience is brand independent.

We offer on-call maintenance, annual service intervals, and preventative maintenance contracts.
Together we determine which formula best suits your efforts and budget.

Yes.
Through our network we can quickly supply parts for HELI, TOYOTA, BT and other brands.
Wear parts such as wheels, rollers, bearings, filters, brake parts and hydraulic components are also readily available.

A full service includes, among other things:

• battery or engine check
• checking hydraulics and mast
• inspection of safety functions
• lubrication and adjustment
• checking wheels, brakes and filters
• general safety check
  Afterwards you will receive an overview of the work carried out.

Please note the error code and serial number of your device and contact us.
HELI also requires us to receive the following information for proper diagnosis and support:

• a photo of the nameplate
• a short video of the display with the error code showing the problem

With this information, we can quickly analyze the error, inform HELI correctly, and, if necessary, send a technician to the site.

Yes.
We can test the condition of your battery, including capacity, voltage, and general health.
This prevents unexpected downtime or expensive repairs.

Yes.
We carry out both minor interventions and major overhauls, such as mast overhauls, hydraulic repairs, battery replacements and engine repairs.
Your device will always be repaired safely and in accordance with standards.

Yes.
We supply a full range of consumables:

• engine and hydraulic oil
• transmission oil
• filters (oil, air, hydraulics)
• brake parts
• seals
• fuses and relays
• chains

These parts are crucial for proper maintenance and rapid deployment.

Yes.
Our technicians can professionally assemble all parts, both on-site and in our workshop.
This applies to wheels, hydraulics, brakes, attachments, batteries and other components.

Yes.
We supply parts for various brands, including HELI, TOYOTA, BT, Linde, Still and other brands of internal transport equipment .
For both electrical equipment and diesel and LPG forklifts.

Yes.
We supply all types of tires, wheels and rollers , including:

• traction wheels
• load rollers
• polyurethane rollers
• rubber wheels
• non-marking wheels
• solid tires
• superelastic tires

Wheels and rollers are usually available quickly and can be installed by us if required.

Yes.
We supply spare parts and wear parts for WONTONNE and CASCADE attachments, such as:

• fork positioners
• telescopic forks
• clamps
• hydraulic components
• sliding blocks
• bearings and wear profiles

These parts are quickly available from our technical partners.

Yes.
Thanks to our extensive network, we can deliver most parts very quickly .
Many common parts, such as wheels, rollers, filters and sensors, are often immediately available.

Yes.
We supply all kinds of safety accessories, including:

• LED lighting and blue spots
• flashing lights
• seat belts
• mirrors
• warning stickers
• cameras and radar systems
• backup alarms

Safety accessories increase visibility and safety in your warehouse.

Yes.
We can also supply small parts such as sensors, switches, encoders, microswitches and printed circuit boards based on a serial number or photo.
In addition, in many cases we can have printed circuit boards and controllers tested or repaired , depending on the type, brand and condition of the component.

We are happy to help you identify the correct part and advise you on the best solution: replacement or repair.

A HELI lithium-ion battery lasts an average of 3,000 to 4,000 charge cycles .
This equates to 6 to 10 years of use , depending on:

• charging behavior
• ambient temperature
• intensity of use

Lithium ages much slower than lead acid.

Yes.
Lithium-ion batteries do not have:

• water
• pickles
• ventilation chamber
• maintenance costs

The built-in BMS (Battery Management System) monitors temperature, cell balance and charging behaviour.

Yes, HELI recommends fully charging the lithium battery to 100% at least once a month.
This ensures that the BMS (Battery Management System) can optimally balance the cells.

Interim charging remains perfectly possible and will not harm the battery, but a monthly full charge cycle helps maximize the battery's lifespan and performance.

Yes.
Interim charging is no problem and even recommended.
Lithium has no memory effect , which means you:

• during breaks
• between shifts
• or during a short standstill

can quickly recharge without shortening the lifespan.

Yes.
We can read and test lithium batteries for:

• temperature
• cell balance
• charging behavior
• tension
• remaining capacity

This gives a reliable picture of the battery condition.

HELI offers a6-year / 12,000-hour warranty , with a guaranteed residual capacity ofat least 75%.
This is one of the strongest guarantees in the industry.

Yes.
HELI uses LFP (Lithium-Iron-Phosphate) technology , the safest lithium chemistry available.
These cells are thermally stable, non-flammable and equipped with a BMS that continuously monitors:

• temperature
• tension
• charging status
• cell balance

This complies with European CE and safety standards.

In many cases, yes.
We look at:

• space in the battery compartment
• type of truck
• connection
• charging system
• counterweight requirements

Sometimes a conversion kit is necessary.
We always provide you with honest advice about what is the best technical and economic choice.

Yes, but with nuance.
Lithium can function perfectly, but at very low temperatures (< 0°C) the BMS may need to restrict charging.
Therefore there are:

• heated lithium batteries
• insulation options
• temperature monitoring

We are happy to advise you based on your environment.

Yes.
Lithium requires a special lithium charging profile .
Most HELI aircraft are equipped with:

• integrated lithium charger , or
• external lithium charger with BMS communication

Using an incorrect charger may cause damage.

Yes, but it pays for itself by:

• lower maintenance costs
• higher battery efficiency
• longer lifespan
• less downtime
• lower energy costs
• do not refill water
• no replacement every 3 to 4 years as with lead acid

Lithium is a total cost winner , especially with daily use.

An AGV is anautonomous internal transport vehiclethat transports pallets of goods fully automatically within a warehouse with product deliveries.
The table follows the routes and activities of the tax authorities.
High visibility, efficiency and speed of AGVs in logistics processes.

AGVs follow fixed routes (via SLAM, QR codes, magnetic strips or lasers).
AMRs (Autonomous Mobile Robots) independently choose a route and navigate dynamically around obstacles.

• AGV → perfect for predictable, repetitive tasks
• AMR → better for complex warehouses with a lot of variation

AGVs are used for:

• pallet transport between zones
• supply to production lines
• repetitive warehouse movements
• shuttling between warehouse and shipping
• order picking support
• 24/7 internal logistics without downtime

An AGV is ideal where routine and repetition are key.

Commonly used types are:

• Pallet movers (low-lift AGVs)
• Stacker AGVs
• Forklift AGVs (with mast, high lifting heights)
• Reach truck AGVs (advanced applications)
• Tugger AGVs (tractor-pullers)
• Conveyor AGVs

Each type has its own area of application, depending on lifting height, pallet type, weight and route.

• permanent availability (24/7)
• lower staff dependency
• highly predictable transport flows
• higher safety
• less damage to infrastructure
• consistent quality of pallet placement
• lower long-term operating costs

An AGV performs repetitive tasks flawlessly and without pauses.

• less flexible than a manual forklift for "unexpected assignments"
• fixed routes for AGVs (AMRs are more flexible)
• intersections must be logically arranged
• floors must be level (no holes/thresholds)
• start-up requires a short implementation phase

AGVs are designed for repetition, not improvisation.

AGVs are among the safest systems in internal transport.
They are equipped with:

• LIDAR safety scanners
• automatic emergency stop
• zone monitoring
• speed limit
• obstacle detection
• CE-compliant safety logic
• visual and auditory signaling

AGVs automatically stop when encountering obstacles or people — faster and safer than a driver.

AGVs use different navigation techniques depending on the model and application:

• LIDAR : scans the environment using lasers and recognizes walls, shelves and routes.
• SLAM (Simultaneous Localization and Mapping): the AGV creates a map of the building and positions itself within it.
• QR codes : fixed codes on the floor or shelves serve as reference points.
• Magnetic strips : simple, fixed routes via an embedded strip.
• Hybrid mapping : a combination of techniques for maximum reliability.

Modern AGVs (such as HELI/efork) mainly use LIDAR + SLAM , because it is flexible and accurate.

That depends on the type:

• AGVs typically follow fixed, preset routes .
• AMRsdynamically calculate alternative routes .

With modern SLAM technology, AGVs can deviate or slow down slightly when obstacles are detected, but the main routes remain predictable and fixed.

AGVs are equipped with:

• safety LIDAR
• 3D cameras (on some models)
• collision sensors
• emergency stop zones
• visibility and safety zones

When an obstacle or person is detected, the AGV automatically slows down and stops completely if the object enters the safety zone.

The AGV:

1. detects the obstacle
2. slows down
3. comes to a complete stop
4. wait until the road is clear

Some systems also report this to the operator or software.
If the blockage lasts too long, the AGV can automatically perform a safe emergency stop.

Yes, as long as the sensors can function properly.

• LIDAR works great in the dark.
• Dust is usually not a problem as long as regular cleaning is done.
• In extremely dusty environments (cement, plaster, flour) a protection kit or regular sensor cleaning may be necessary.

AGVs are suitable for most industrial warehouses.

Yes, but within limits :

• small thresholds are permitted (maximum a few millimeters)
• larger bumps disrupt navigation
• slight slopes are possible (typically 3–6%) depending on the model
• steep slopes, holes or worn floors are not suitable

A flat floor increases safety and reliability.

Through multiple layers of security:

• LIDAR safety scanners
• CE-compliant emergency stop zones
• automatic brakes
• warning lights and sounds
• speed reduction during busy periods
• preset safety routes
• software safety logic

AGVs meet strict European safety standards (EN ISO 3691-4).

In most warehouses, not.

What is important:

• flat and stable floors
• no deep holes or loose tiles
• clear aisles
• fixed logistics flows
• sufficient WiFi coverage (depending on model)
• space for charging stations

No magnetic strips or reflectors are required with modern SLAM systems.

The basic requirements are limited:

• a clear map of your warehouse
• fixed logistics flows
• sufficient WiFi coverage (for most models)
• flat floors without deep holes
• space for charging stations
• a short site survey with our team

Most warehouses in Belgium are immediately suitable for AGVs without major investments.

Not necessarily.
AGVs can:

• autonomous operation without coupling
• communicate with your WMS/ERP via simple APIs
• or operate semi-autonomously with manual input

Coupling is useful, but not required.

Yes.
AGVs support integrations via:

• API
• OPC servers
• MQTT
• XML or JSON structures

This connection makes tasks fully automatic:

• pickup
• drop-off
• buffer zones
• production lines
• inbound and outbound

But AGVs also function without a coupling.

For most AGVs, yes, but not always.

• SLAM AGVs can continue driving if WiFi is lost (map remains stored locally).
• WiFi is required for task distribution , monitoring , logging and remote support .
• WiFi is recommended at automatic charging stations.

A normal warehouse WiFi is usually sufficient.

A typical implementation consists of:

1. Site survey
2. Route planning & mapping
3. Software configuration
4. Installation of charging stations and safety zones
5. Test phase
6. Staff training
7. Go-live with guidance

This often takes 2 to 6 weeks , depending on complexity.

In many cases, a complete project canbe live within 4 to 8 weeks .
This is surprisingly fast for an automation project; the installation is less complex than is often thought.

A site survey is a thorough analysis of your warehouse:

• floor plan
• obstacles
• lifting heights
• pallet types
• traffic flows
• loading positions
• safety zones
• bottlenecks
• intersections

Based on this, we determine whether your location is AGV-ready and which type of vehicle is most suitable.

In most cases not:

• standard WiFi is sufficient
• one small server or cloud connector can be sufficient
• no expensive network installations required
• no magnetic strips
• no reflectors
• no heavy network upgrades

Modern SLAM AGVs are almost plug-and-play.

Yes.
An AGV with lithium battery and automatic charging stations can operate continuously 24/7 .
Interim charging takes place completely autonomously, so no human intervention is required.

That depends on the model.
Common capabilities:

• low-lift AGVs : 1,000 – 2,000 kg
• stacker AGVs : 1,000 – 1,600 kg
• forklift AGVs : 1,500 – 3,500 kg

We recommend the right AGV based on your pallet types and applications.

AGVs are highly accurate.
Depending on the model, the placement accuracy varies between:

• ± 5 mm for low-lift AGVs
• ± 10 mm for forklifts and stackers

This precision is much higher than with manual drivers.

An AGV recognizes whether the pallet:

• is too far left/right
• too far forward/back
• not fully within the sensor ranges

If the pallet is not lifted correctly and safely , the AGV will:

1. fuses
2. give an error message
3. ask the operator to straighten the pallet

This prevents damage to mast, forks or goods.

To a limited extent.
AGVs are designed for:

• consistent pallet type
• good quality pallets
• correct dimensions

Heavily damaged pallets or pallets with abnormal bottom slats can:

• Sensors disrupt
• Being unstable on the forks
• Influencing accuracy
• Prevent recording

We review the pallet flow together to ensure optimal reliability.

AGVs drive slower than manual forklifts, but more consistently .
Typical:

• speed: 1.0 – 1.5 m/s
• cycle time: depending on route and lifting height

An AGV saves time by:

• never to pause
• to work repetitively without errors
• not to cause accidents
• not to cause any damage

Yes, perfect.
Most AGVs are designed for hybrid warehouses , where:

• manual forklifts free driving
• AGVs follow fixed routes
• LIDAR automatically stops at obstacles

AGVs adapt to people and machines, not the other way around.

Yes, but the speed will be adjusted automatically.
AGVs have:

• speed reduction zones
• priority zones
• bottleneck protection
• priority logic

This makes them safe in areas with personnel and traffic.

• In case of brief WiFi loss, most AGVs continue driving (local map via SLAM).
• Without a connection to the software, they cannot receive new tasks.
• In the event of a power failure , the AGV stops safely and remains in place.
• Once power returns, the software automatically schedules the appropriate restart.

Yes.
The vehicle is driving:

1. automatically to the charging station,
2. positions itself at millimeter level,
3. start the charging process via BMS communication.

This eliminates the need for battery changes or human intervention.

Modern AGVs use lithium-ion batteries (LFP technology) .
These are:

• maintenance-free
• fast loading
• thermally stable
• equipped with a BMS (Battery Management System)
• suitable for 24/7 use

Lithium is essential for autonomous use.

An AGV charges periodically during short breaks or when the system detects a free moment.
This is called opportunity charging .

This keeps the battery within the optimal charging zone and enables continuous use.

Yes.
In most systems the AGV drives:

1. automatically to the charging station
2. positions itself at millimeter level
3. start the charging process via BMS communication

This means that no battery changes are necessary.

Much less than a classic forklift.

Typical maintenance includes:

• checking sensors
• cleaning of LIDAR and cameras
• software updates
• wheel and bearing inspection
• periodic safety check

No oil, no engine maintenance, no filters.

The costs are considerably lower than with conventional forklifts.
Significant savings:

• no fuel costs
• no engine parts
• no transmission
• no periodic replacements of lead-acid batteries

The largest cost component is software maintenance , but that remains predictable.

AGVs have a lifespan of 8 to 12 years , depending on:

• intensity
• battery maintenance
• software updates
• environment (dust, cold, moisture)

Lithium batteries last 6 to 10 years and are often replaceable.

Sensors such as LIDAR sometimes require annual checking , but not daily calibration.
SLAM cards remain stable as long as the environment does not change drastically.

Not in normal warehouses.
For extreme environments there are options such as:

• sensor caps
• heated batteries
• dust-resistant models

We advise based on your circumstances.

Yes.
We offer:

• preventive maintenance
• software diagnosis
• sensor control
• safety inspections
• rapid intervention in case of malfunctions

AGVs are subject to the same high service standards as our forklifts.

The total cost depends on:

• type AGV (pallet truck, stacker, forklift)
• lifting height and capacity
• number of vehicles
• complexity of routes
• software integration
• charging stations
• safety zones and signage

A basic installation starts from €35,000 – €60,000 per AGV ,
but complete projects can be higher depending on the degree of automation.

We always provide a transparent total quote including installation, software, service and training.

In purchase: usually.
But in use: much cheaper .

AGVs have:

• no driver
• low maintenance costs
• no fuel costs
• no damage due to human error
• no downtime due to breaks or absences
• predictable annual costs

The total life cycle cost is usually lower than that of a forklift with driver

Very much dependent on the application, but typically:

• 1 to 3 years with continuous repetitive tasks
• 3 to 5 years in mixed logistics
• faster when deployed in 2- or 3-shift systems
• slowest in one team

AGVs are particularly profitable when:

• the task is repetitive
• the route is constant
• the distance is great
• the warehouse runs 2+ shifts
• the labor cost is high
• damage must be limited

Direct:

• no driver for repetitive tasks
• lower labor costs in the long term
• no overtime
• no night or weekend premiums

Indirectly:

• fewer incorrect actions
• fewer pallets that are incorrectly placed
• less damage to shelves and goods
• fewer replacement drivers needed
• less training and medical examinations

An AGV does not replace humans,
but takes over all the boring, repetitive tasks ,
so that people can focus on work with more value.

Yes, in many cases.

Examples:

• Flemish support for digitalization & automation
• SME portfolio (for advisory processes)
• Investment deduction for automation
• Energy premiums for electric vehicles (depending on application)

We are happy to help you check which premiums apply.

Leasing or renting is perfectly possible .
This spreads the investment over several years.

Advantages:

• no large initial investment
• predictable monthly costs
• service contract can be integrated
• often fiscally interesting

AGVs are very lease-friendly because they have a calculable residual value .

AGVs have:

• no engine
• no transmission
• no filters
• no oil changes
• no LPG or diesel costs

The maintenance mainly consists of:

• clean sensors
• LIDAR control
• inspect wheels/bearings
• software updates

This makes maintenance much cheaper than that of conventional forklifts.

Many AGV systems work with:

• annual software license
• optional cloud monitoring
• remote support
• updates & bug fixes

This is typically cheaper than one major service on a traditional thermal forklift.

No, if the situation has been properly analyzed in advance.

Clear costs are:

• AGV vehicle(s)
• installation
• mapping
• charging stations
• software license
• training
• service contract

No hidden costs, unless:

• warehouse environment changes drastically
• routes need to be redrawn regularly
• poor quality pallets (operational risk)

Transparency is essential here.

• zero damage to shelves
• no collisions
• no human errors
• no absenteeism due to illness
• no breaks
• predictable maintenance costs
• 24/7 deployable force
• very long lifespan

An AGV pays for itself through constant efficiency .